Sofya B.

Sarah B. this was only 1 round of interviews in a multi-round R&D project. I wanted to get a summary of all interviews in the round to get ideas on how to structure my report on findings and sense check if I’m missing any obvious themes in my analysis.

is the page being refreshed, or the note being closed and reopened at all? no in my case. It seems to be a glitch when I’m quickly trying to select a single word in a transcript while playing the recording to delete it but the selection automatically snaps to a section of the text before I can catch it, so when I press backspace, it deletes the entire section, and then the undo function doesn’t work to undo the action.

Happened again today, wiped out a good 5 min from the transcript. This is incredibly hard to capture on video but it’s super disruptive as I then have to manually write out what the participant is saying and it doesn’t connect to the video time stamps 😱

Yep, that. I had some other performance issues crop up yesterday and ended up clearing cookies for Dovetail - this seems to have fixed the emoji thing and recovered some of the performance deterioration I was experiencing

Hi, this is happening to me today as well!! I think it must be a bug Pat B.

Pat B. I was just using the mac keyboard shortcut to add it into the text but instead of emojis, it’s inserting emoji names…

since October?? oh no 😱 I’ve only noticed it in December once I got a whole bunch of new data in for analysis. It’s taking so much time to tidy up the transcripts now and it’s affecting the accuracy of auto summaries and suggested highlights too 🫠 Peter W. do you have an estimate on when we can expect this to be improved/ fixed?