Nathalie T.

we sent two surveys to an owned list (B2C) 1 year apart. response rates tanked the 2nd survey. for context:

if it put my consumer hat on, I'm getting WAY MORE request for survey / feedback year over year (airlines, food service, customer service, retail, etc.). I wonder if you're seeing survey fatigue at-large

i'm always on the lookout for a new survey platform, esp because Alchemer feels very buggy lately. thanks for the suggestion!

Hannah Greene oh cool thanks! very interesting. looks like a simpler maxdiff approach, i like it. do you like using opinionx otherwise?

I went directly with Dynata and I can't remember why, but the quality felt really poor to me. I prefer to go with a panel marketplace, like PureSpectrum. I haven't worked with RepData yet, but they ensure high quality respondents by adding a layer between the panel and me.

We've also used UserInterviews.com for some usability testing. Seemed pretty decent enough to try them again for a future project!

thanks for posting your ideas with Notebook LM! I like your first idea a lot - feels like an easier way to interact with the transcript. i get a little worried because recently I was reviewing an interview and noticed a few errors in the transcript (e.g., user actually said "i do agree" but the transcript has "i don't agree"). i guess humans can mishear just as randomly as AI can mis-transcribe?

UserInterviews.com - only used it once with decent quality. Some other small research firms like BlueSky in NYC with pretty good results. I can give you a contact.