Sona G.

Hey there, I have a question or rather concern about the customer support availability hours, which seem to cover only US-adjacent time zones. I am in CET, which means that if I have an issue (which I do have), within 24 hours I can ask a question and receive an answer ~8 hours later. And if I do have a follow up question (which I again, do), I find myself in the same loop. The alternative being me staying up until 01:00 - 02:00 am to try and resolve my issue. So I guess I am trying to ask, is Dovetail's message with this that only US-adjacent businesses are welcome? Our contract with Dovetail is up for renewal soon, would be great to understand where we stand before that. Thanks!

Hey there, does anyone know if there's an option to close this button? (1) It's disruptive, if I want to interact with text / other elements at the bottom of my screen. (2) I don't need this at my fingertips every single minute. (3) It's a load on eyes/mind, I keep thinking that it's a notification or status update that requires my attention.

One of the channels in my workspace freezes and crashes every time I open it. All other pages are okay. I suspect the reason might be a very long date range set for the channel visualization, but I can't change it, because the page is totally frozen and non-responsive. I cannot reach out to customer support, because apparently, if I have an ongoing conversation with support I can't open another one, even with the AI bot.